WHEN WILL I RECEIVE MY PACKAGE?
Orders ship from the US within 48 hours of being placed. You can follow your order with the tracking link, sent in the confirmation mail you receive when the order ships. Shipping time in the US is usually 2-7 working days; in the EU and Cananda 2-5 business days. To all other locations, please allow for 2-3 weeks for your item to arrive. In rare cases and due to unforeseen factors, such as customs delays, weather conditions etc. packages can be delayed for up to 30 days.
MY PACKAGE HAS NOT ARRIVED?
If you have not received your item after 2 weeks, something may have gone wrong. Contact us at email@example.com and we will look into it straight away.
WHERE DO YOU SHIP TO?
We ship worldwide. We provide tracking on all packages, except on deliveries to Russia.
WHAT DO YOU CHARGE FOR SHIPPING?
Shipping costs are calculated during checkout, after you enter your shipping address. You will be able to review the total shipping charges before placing your order. In the US we deliver using SurePost Solution. For international deliveries we use a number of established express courier services. The tracking information will be sent to you, when the order leaves the warehouse within 48 hours.
WHERE’S MY TRACKING NUMBER?
You’ll get the tracking information in a separate mail, when your order leaves the warehouse. If you have lost it please contact firstname.lastname@example.org
HOW DO YOU HANDLE INTERNATIONAL CUSTOMS, TAXES OR DUTIES?
Customers ordering for delivery outside US will be responsible for payment of any local taxes payable including VAT, and may be required to pay extra for delivery and clearance where necessary. We attach the appropriate customs forms to every international shipment and clearly label the contents. Many countries do not levy customs taxes on the importation of books, so in most cases, no customs fees will be applied. That said, any import taxes charged by the destination country are your responsibility. Customs policies vary widely from country to country so if you have any concerns before you order, we recommend that you contact your local customs office.
OOPS! I GAVE YOU THE WRONG SHIPPING ADDRESS.
Contact us at email@example.com with your order number and the correct address, and we’ll do our best to get it fixed. Orders ship out very quickly, so there’s no guarantee we’ll be able to correct the address before it ships. If your order is already en route, it will be returned to the warehouse and re-shipped for an extra cost.
IF THERE'S SOMETHING WRONG WITH MY PRODUCT?
If your product is damaged, you can make a claim. Make sure you provide us with photos of the problem, as well as photos documenting both the product content and the packaging. It will take 30 working days to have package delivered, before a claim can be filed.
I HAVE A SHIPPING ADDRESS WITH NON-LATIN CHARACTERS. CAN YOU SHIP TO ME?
Unfortunately, we can only accept addresses using the Latin alphabet, due to the rules of our shipping partners. All non-Latin character addresses, will result in the order being non-deliverable.
WHAT IS YOUR RETURN POLICY?
You can return your product within 2 weeks after the parcel has been reported delivered to your address or local post office. The product must be in the original packaging, unused and in the same condition as you received it. The product must at your own expense be returned to MOOD Aps, Jorcks Passage Opg. A, 1., 1162 Copenhagen K, Denmark.
DO YOU SELL TO RETAILERS?
Interested in buying for retail? Please write us at: firstname.lastname@example.org